Superior Exchange Policy
Any questions or concerns in regards the the information below please contact us at Superior Exchange in New Haven Connecticut.
We offer a five day return policy for store credit only. Restrictions may apply depending on the item or situation.
Payment in full via the PayPal Payment Process must be received within 7 days of auction end. No other forms of payment are accepted.
All purchases in the state of Connecticut (local pickup and shipped items) are subject to sales tax.
WE ONLY SHIP TO PAYPAL CONFIRMED ADDRESSES IN THE CONTINENTAL UNITED STATES. PLEASE MAKE SURE YOUR ADDRESS IS CONFIRMED WITH PAYPAL BEFORE BIDDING. No shipping to PO,APO, FPO or PMB Boxes. We do not ship internationally; please do not send e-mail requesting international shipments
Buyer agrees to pay the fixed shipping charge listed in Shipping Section of the auction details. All items will be shipped via either United Parcel Service (UPS) or United States Postal Service (USPS) unless otherwise noted. Upgraded shipping options are available but must be arranged after winning an item by contacting us. If you need to contact us about anything please use the Contact Seller option in eBay.
Tracking: Package tracking information will be e-mailed to winning bidder, after item has been packaged and shipped. The email will come from the normal eBay/PayPal shipping notification process to the email address listed on the winning bidder’s eBay/Paypal Account. Some email spam blockers will intercept this email so please have spam blockers configured correctly or turned off. Please do not email requests for tracking information unless it has been at least 7 days from the end of the auction.
Terms of Sale:
All auction pictures are of the actual item or items for purchase. Unless otherwise stated only the items pictured are included in each auction.
General Statement about Batteries & Power Supplies: All items such as computers, consumer electronics, power tools, etc with batteries, external power adapters or internal system batteries are checked for initial charge functionality only, and extended/extensive battery and power supply load tests are not completed. Buyer assumes full responsibility for any battery irregularities that are not discovered during our basic functionality testing. We block bidding from users that are not registered in the USA.
Returns: We guarantee the item or items in our auctions to be as described and pictured or your money back. Shipping to buyer and return shipping are Non-Refundable. Refunds due to buyer’s remorse will not be considered. The buyer has 3 days from the date of delivery to report any issues. All returns require an inspection to verify the reported issue and items must be returned in the same condition that they were received. We require confirmed return delivery on any returned item, and reserve the right to hold refunds until item has been received and verified. If the item was damaged in shipping please notify us immediately and we will assist in filing a claim with UPS or USPS.
Local Pickup is not available for every item offered for sale. Items that are available for Local Pickup will have specific instructions listed here on how to request a local pickup.
Superior Exchange, LLC
1311 State St
New Haven, Connecticut
We reserve the right to change this Privacy Statement to stay consistent with applicable privacy laws.
In the course of our business, we may collect Personal Information about you from the following sources:
Superior Exchange, LLC Policies Regarding the Protection of the Confidentiality and Security of Your Personal Information:
We maintain physical, electronic and procedural safeguards to protect your Personal Information from unauthorized access or intrusion. We limit access to the Personal Information only to those employees who need such access in connection with providing products or services to you or for other legitimate business purposes. We utilize any and all information obtained in data transmission to verify who we receive information from.
Our Policies and Practices Regarding the Sharing of Your Personal Information:
We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law.
In addition, we will disclose your Personal Information when you direct or give us permission, when we are required by law to do so, or when we suspect fraudulent or criminal activities. We also may disclose your Personal Information when otherwise permitted by applicable privacy laws such as, for example, when disclosure is needed to enforce our rights arising out of any agreement, transaction or relationship with you.
The Right to Access Your Personal Information and Ability To Correct Errors Or Request Changes Or Deletion:
Certain states afford you the right to access your Personal Information and, under certain circumstances, to find out to whom your Personal Information has been disclosed. Also, certain states afford you the right to request correction, amendment or deletion of your Personal Information. We reserve the right, where permitted by law, to charge a reasonable fee to cover the costs incurred in responding to such requests. If you prefer that we not disclose nonpublic information about you to nonaffiliated third parties, you may opt out of these disclosures, that is, you may direct us not to make those disclosures (other than those disclosures permitted by law). If you wish opt out of disclosures to nonaffiliated third parties you may contact us in writing.
If we provide you with more than one financial product or service, you may receive more than one privacy notice from us.
We apologize for any inconvenience this may cause you.